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  • Acceptable Use PolicyA set of rules and conditions that describe the appropriate use of and access to Services or Products
  • Accessibility of InformationProperty of information being accessible and usable by an authorised party
  • Accounting RecordAn entry in an accounting database identifying the quantitative usage of Resources by Users
  • ActivitySet of actions carried out within a Process
  • ApplianceA predefined collection of software Products that are deployed together so that it appears as a single undivisible Service or application that implements one or more IT Capabilities
  • AssessmentSet of actions to evaluate the Capability level of a Process or the overall maturity level of a Management System
  • Attribute AuthorityThe technical entity operated by/for the Community to bind attributes, that may be used in authorisation decisions, to subjects
  • AuditSystematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled
  • AvailabilityAbility of a Service or service component to fulfil its intended function at a specific time or over a specific period of time

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