FAQ FOR User Community Support SUPPORT UNIT
Responsible Unit: User Community Support
Helpdesk: GGUS (Operations Helpdesk by TPM)
What is the purpose of the User Community Support?
To provide generic support to the User Community about EGI Services.
For which components does User Community Support provide support?
For the EGI Services and Components defined in https://www.egi.eu/services/
Which quality of service (QoS) will you provide?
Base
Who will assign tickets to User Community Support?
A ticket is usually assigned to the User Community Support SU by TPM.
Are tickets typically solved in User Community Support or reassigned elsewhere?
The User Community Support supporters either resolve the issue/question/request and solve the ticket or they assign the ticket to another support unit.
Who is responsible for User Community Support?
Members of the support@egi.eu emailing list
What documentation is available on User Community Support?
See: https://docs.egi.eu/users/
What is the usual "Type of Issue" for the tickets of User Community Support?
All type of questions around how to access and use EGI Services in https://www.egi.eu/services/
Comments
None.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the User Community Support SU.