20.11.2024 Release 4.0 

• Integration with current GGUS 
• Zammad update 6.4 
• WLCG Support Units are ready for testing 
• Special roles are ready for testing

01.10.2024 Release: 3.0

• Integration with Check-in is accomplished. 
• EGI Support Units are in place. 
• SNOW integration in progress. 
• Update of the staging DB to the latest stage. 
• Pilot production phase. 

11.09.2024 Release: 2.5

• WLCG Support Units are in place. 
• SNOW integration works in GGUS→SNOW direction. 
• All Workflows are implemented 
• Test phase is ongoing. 

10.06.2024 Release: 2.2 

• In progress: 
  • Integration with CERN Service now is ongoing 
  • Multisite ticket implementation 
  • CMS Workflow specs 
• Plans for 3 release: 
  • Specs for FNAL Service now to be finalized 
  • Mapping for FNLA Service Now to be finalized
  • FNAL Service Now integration roadmap to be finalized
  • Ticket Type "Team" improvement 
  • Roles visibility for user in Profile→My roles 
  • 3rd release expected on 15.07.2024 

19.04.2024  Release: 2.0 

• Zammad release: 6.3 
• Staging DB integration done. 
• All sites are in sync with Zammad. 
• Customer field readonly with possibility to change in admin settings for some roles. 
• Ticket types are added 
• User, Team, Alarm ticket types are implemented
• Pop-up menu for ticket types added 
• VO automatic choice in ticket mask based on user VO added. 

10.12.2023  Release: 1.0 

• Zammad release: 6.2.
• Staging DB migrated to Postgresql 
• Themes package added 
• Outbound call ticket creation disabled 
• Initial L2 Support Unit structure implemented ( no sync with GOCDB)