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TermEscalation
Abbreviation
Definition

Change of responsibility for a case (such as an incident, service request, problem or change) or activity to another individual or group

Note: There are two basic types of escalation: Hierarchical escalation transfers responsibility (temporarily) to someone with a higher level of authority. Functional escalation transfers responsibility to someone with a different set of competencies or privileges required to handle the case or activity

SourceFitSM-0
Owner
Last updated