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TermService management
Abbreviation
Definition

Entirety of activities performed by a service provider to plan, deliver, operate and control services offered to customers

Note 1: The activities carried out in the service management context should be directed by policies and structured and organised by processes and supporting procedures.
Note 2: In the context of the FitSM standard series, when referring to service management, usually IT service management is meant.

SourceFitSM-0
Owner
Last updated